Reference

Your Rights and Our Legal Commitments

tasyentoto operates under a clear legal framework so you know exactly where you stand when you open an account, make a deposit via DANA, OVO, or GoPay, and access the lobby. Availability depends on local law and is open to eligible regions in Indonesia.

Account TermsPrivacy PolicyCookie UseData RightsJurisdiction Notice
tasyentoto Your Rights and Our Legal Commitments
LEGAL CONTACT

Reach Us for Legal and Account Queries

Live Chat Open the chat widget from any page in the lobby. Our support team handles account, data, and legal queries around the clock — no appointment needed.
Email Support Send detailed legal requests, data-access queries, or account-deletion requests to our support email. We respond within one business day for documented requests.
Account Help Centre Log in to your account and navigate to the Help section for self-service options covering data requests, cookie settings, and terms acknowledgement history.
DATA AND SECURITY

How We Protect Your Account and Data

Data Handling

We store only the data needed to run your account — contact details, wallet transaction records for DANA, OVO, and GoPay, and session logs. Nothing beyond operational necessity is retained.

Cookie Policy

Cookies keep your session active and remember your preferred payment method. You can review and clear cookie preferences through your browser settings at any time without losing your account.

Account Security

Every login is protected by OTP verification sent to your registered contact. If you notice unrecognised activity, contact live chat immediately and we will lock the account within minutes.

Data Requests

You have the right to request a copy of your data, correct inaccuracies, or ask for deletion. Submit the request via email or live chat and we will confirm receipt within 24 hours.

Common Questions About Our Legal Terms

We collect your registered contact details, wallet identifiers for DANA, OVO, or GoPay, and your transaction and session history. We collect only what is needed to operate your account securely.

Yes. Submit a data-access request through live chat or email. We will compile and send your account data within the timeframe required under applicable local law in Indonesia.

Transaction records are kept for the period required by applicable financial regulations. Once that retention period ends, records are removed from active systems and are no longer accessible.

Contact our support team via live chat or email with a deletion request. We will verify your identity through OTP, process the request, and confirm once your data has been removed from active records.

Session cookies are needed to keep you logged in and to remember your wallet preference. You can manage or clear other cookies through your browser settings without affecting your account access.

Our terms are governed by the jurisdiction where tasyentoto holds its authorisation. Where mandatory Indonesian consumer-protection law applies to your account, those local provisions take precedence over our standard terms.